Privacy Policy

This Privacy Policy explains how Starlos Molecular (“Starlos Molecular,” “we,” “us,” or “our”) handles personal information collected from visitors and customers of starlosmolecular.com (the “Site”). By accessing, browsing, creating an account, or otherwise using the Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with the Site, we may collect the following categories of information:

• Account and order information — including your name, email address, telephone number, billing address, shipping address, account information, order history, and communications sent to us.
• Payment information — billing and transaction information required to process purchases. Complete payment-card information is generally processed directly by third-party payment providers and is not stored directly on our website servers.
• Technical information — including your IP address, browser type, operating system, device information, referring URLs, pages viewed, session information, and interaction timestamps.
• Eligibility and research-use information — information provided to confirm applicable age requirements, account eligibility, business or researcher status, or acknowledgement of research-use restrictions.
• Marketing preferences — including newsletter subscriptions, promotional preferences, email engagement, clicks, and unsubscribe activity.

2. How We Use Your Information

Starlos Molecular may use collected information to:

• Process, verify, document, and fulfill orders;
• Create, maintain, authenticate, and secure customer accounts;
• Verify applicable age, identity, eligibility, business, research, or website requirements;
• Send order confirmations, payment updates, shipping notices, tracking information, and customer-support communications;
• Operate, maintain, secure, troubleshoot, and improve starlosmolecular.com;
• Detect fraudulent activity, unauthorized access, security threats, suspicious transactions, and misuse;
• Provide available product specifications, batch information, laboratory documentation, certificates, and research-related information;
• Manage wholesale inquiries, customer relationships, product availability, and order-related communications;
• Send marketing or product communications where consent has been provided or where otherwise permitted by applicable law;
• Comply with applicable tax, accounting, regulatory, recordkeeping, contractual, and legal obligations.

3. Cookies and Similar Technologies

We may use cookies, pixels, local storage, log files, analytics tools, and similar technologies to maintain shopping-cart sessions, remember customer preferences, support account access, operate checkout functionality, prevent fraud, analyze Site performance, and improve the user experience.

You may disable cookies through your browser settings. However, certain functions of starlosmolecular.com, including account access, shopping-cart functionality, checkout, security features, and saved preferences, may not operate correctly if cookies are disabled.

4. How We Share Your Information

Starlos Molecular does not sell or rent personal information to unrelated third parties for their independent marketing purposes.

We may share information with service providers where reasonably necessary to operate our website and business, including:

• Payment processors and financial-service providers;
• Shipping carriers, fulfillment providers, warehouse services, and tracking platforms;
• Website hosting, content-delivery, security, and technical-service providers;
• Email, newsletter, customer-support, and communications platforms;
• Analytics, fraud-prevention, security, and performance-monitoring providers;
• Laboratory, testing, documentation, or verification service providers where applicable;
• Accountants, legal advisers, compliance professionals, and other professional service providers;
• Government agencies, courts, regulators, or law-enforcement authorities where disclosure is legally required.

5. Third-Party Services

starlosmolecular.com may integrate with WordPress, WooCommerce, hosting and content-delivery services, payment processors, email platforms, analytics systems, shipping providers, security services, laboratory verification services, and other third-party technologies.

Each third-party provider may collect or process information according to its own privacy policy, contractual terms, and security practices. Starlos Molecular is not responsible for the independent privacy practices, security procedures, or data-handling policies of third-party services.

6. Payment Information

Payments may be processed through authorized third-party payment processors, financial institutions, and supported payment services made available during checkout.

Unless expressly stated otherwise, Starlos Molecular does not directly store complete payment-card numbers, security codes, or sensitive payment authentication information. Payment providers process this information according to their respective privacy policies, contractual terms, and security standards.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and wholesale records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal, accounting, tax, regulatory, contractual, and security obligations.

Retention periods may vary depending on the type of information, the nature of the transaction, and the purpose for which the information was collected. When information is no longer reasonably required, it may be securely deleted, anonymized, aggregated, archived, or otherwise appropriately disposed of.

8. Your Privacy Rights

Depending on your location and applicable privacy law, you may have the right to:

• Request access to personal information held about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of certain personal information, subject to applicable business, legal, or retention obligations;
• Withdraw consent for certain optional uses of information;
• Opt out of marketing communications through the unsubscribe mechanism contained in promotional emails;
• Request information concerning how your personal information has been used or shared;
• Submit a privacy-related question, concern, or complaint.

Privacy-related requests may be submitted by contacting us at support@starlosmolecular.com . We may need to verify your identity before completing certain requests.

9. Age and Eligibility

The Site is intended for adults and qualified customers who meet all applicable legal-age, business, research, and eligibility requirements for purchasing laboratory research materials. The Site is not directed toward children or minors.

Starlos Molecular does not knowingly collect personal information from minors through research-product ordering or account registration processes. If you believe information relating to a minor has been submitted to us, please contact support@starlosmolecular.com .

10. Data Security

Starlos Molecular uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, theft, misuse, alteration, disclosure, or destruction.

These safeguards may include secure website connections, restricted administrative access, authentication controls, software updates, security monitoring, backups, fraud screening, server security measures, and third-party security services.

No website, payment method, electronic transmission, hosting environment, or digital storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and notifying Starlos Molecular promptly of suspected unauthorized activity.

11. International and Cross-Border Processing

Some service providers used by Starlos Molecular may process or store information in jurisdictions outside your state, province, territory, or country. Information processed in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction.

By using the Site and providing information where legally permitted, you acknowledge that information may be processed through service providers operating in different jurisdictions.

12. External Links

starlosmolecular.com may contain links to laboratories, testing providers, payment providers, shipping carriers, verification services, business partners, and other external websites.

Starlos Molecular is not responsible for the content, availability, security, privacy practices, or data-handling procedures of third-party websites. You should review the applicable privacy policy before submitting personal information to an external service.

13. Marketing Communications

Where you have subscribed, provided consent, or where otherwise permitted by applicable law, Starlos Molecular may send product updates, wholesale information, research-related information, inventory or availability notices, promotional offers, and related communications.

You may unsubscribe from promotional communications at any time by using the unsubscribe option included in the applicable communication. Unsubscribing from promotional messages will not prevent Starlos Molecular from sending essential account, payment, order, shipping, security, support, or policy-related communications.

14. Changes to This Privacy Policy

Starlos Molecular may update, revise, or replace this Privacy Policy from time to time to reflect changes to our Site, products, services, technologies, service providers, business practices, security procedures, or applicable legal requirements.

The current version will be posted on this page with an updated “Last updated” date. Your continued use of starlosmolecular.com following publication of an updated Privacy Policy constitutes acknowledgement of the revised policy to the extent permitted by applicable law.

15. Contact Starlos Molecular

For privacy questions, access requests, correction requests, consent withdrawals, data-related concerns, or other questions regarding this Privacy Policy, please contact Starlos Molecular using the information below.